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We all wish for things to be better and more effective yet often dread, if not fear, the steps for improvement and our current routine. By learning to accept that ...
Common sense is the ability to think and behave in a reasonable way; to make a decision based on a simple perception of the situation or the facts. We all have an impact on business - either as a customer or worker.
Compassion Fatigue is a combination of physical, emotional, and spiritual depletion associated with caring for people in significant pain and physical distress. We are proud of the professionals and the volunteers that follow their passion to help the lives of others. We appreciate ...
Learn how to prepare your mindset before taking a call. We will learn good phone techniques and the key to great customer service. Every person that walks into your store, contacts you by phone or online is entitled ...
The internet makes complaining easy - but comments and statistics are the roadmap to marketing and improvement. Statistically, consumers are engaged, ...
The term call center was first published by the Oxford English dictionary in 1983. It is not just a department, it is a reflection of the company. And ...
It takes a very special individual to excel at customer service. The skilled individual is adaptable, articulate, attentive, caring, compassionate, ...
Email is the preferred choice of communicating for most of us and most of us are overwhelmed by the amount of emails we receive each day. In fact, we spend 13 hours ...

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RG Training Resources offers many options for video streaming and e-Learning either on your LMS or ours. To learn about these programs, click on the links for more information. Just log in to preview any of these courses or call us today at 705-526-2224 or 1-866-269-9662 for a password!