GENERAL QUESTIONS

Question
What if I have a VHS version of one of your videos and I'd like to trade up to a DVD?
Answer
We offer upgrades for a fraction of the original price.  Prices vary by producer so contact us at 1-866-269-9662 for a quote.

Question
If the DVD I purchased is damaged, is there a warranty?
Answer
All DVDs come with a one-year limited warranty under normal use and service. Defects in the manufacturing are covered but damage due to accidents, misuse and abuse are not.  

Question
If I lose my purchase copy do I have to pay full price for a replacement?
Answer
Unfortunately we cannot cover DVDs that disappear, but we do offer replacement  DVD discounts.  Your best bet is to call us and we will do our best to help you.

Question
Can I alter or copy the support materials that come with a film?
Answer
All printed and support materials are copyright protected, unless they are specifically labelled "Reproducible." The licensing details are clearly marked in the first couple of pages of the Leader's Guide. If you have any additional questions feel free to give us a call.

Question
What languages are your programs available in?
Answer
This varies depending on the program. Most programs are first produced in English, then as translations are completed they are made available.  Please refer to our French catalogue for a complete list of titles that are available.  Many programs are also available in other languages such as Spanish or Portuguese.  With so many programs, it is always best to double check with Shelly for a current list on the program you have an interest in.

DISCOUNTS

Question
Are there industry discounts available on training products?
Answer
Yes! Although the specifics vary with each producer we represent they all offer discounts, typically they are 10% for Government, Consultants, Education, and Non Profit. The best way to know for sure is to contact us.

Question
Are there any discounts available on rentals?
Answer
Unfortunately there are no discounts on one time rentals. If you plan on renting multiple times it may be better to simply purchase the program.  We offer a rental plan if you are interested in renting a minimum of 6 titles per year.  Contact us for more information.

Question
Are there any discounts available if I buy more than one film?
Answer
Absolutely, yes! The discounts vary depending on the quantity and the producer.

 
COPYRIGHT

Question
May I duplicate, copy, save or stream my purchase, rental or preview copy?
Answer
No. If you need more than one copy, feel free to contact us to negotiate a license, or purchase additional copies at a discount. Making unauthorized copies of our copyrighted material is illegal.

Question
Why is it illegal to train with a preview copy?
AnswerIn the training industry we don't actually sell videos or DVDs, we sell a "license to train," with a particular medium. When we send a potential customer a free "preview-only" copy of a program for purchase evaluation only, it is an "unlicensed" copy. It is illegal to use a preview-only copy for actual training. It is illegal to duplicate a video training program without permission.  Training industry videos and written materials are registered and protected by federal copyright laws. 

PAYMENTS

Question
What forms of payment do you accept?
Answer
We accept both Visa and MasterCard credit cards.  To set up an account for using a Purchase Order, please contact us.  We would be happy to complete an ETF for Direct Deposit.