What if I have a VHS version of one of your videos and
I'd like to
trade up to a DVD?
Answer
We offer upgrades for a fraction of the original price. Prices
vary by producer so contact us at
1-866-269-9662 for a quote.
Question
If the DVD I purchased is damaged, is there a warranty?
Answer
All DVDs come with a one-year limited warranty under
normal use and
service. Defects in the manufacturing are covered but damage due to
accidents,
misuse and abuse are not.
Question
If I lose my purchase copy do I have to pay full price for a
replacement?
Answer
Unfortunately we cannot cover DVDs that disappear,
but we do
offer replacement DVD discounts. Your best bet is to call us and we will do
our best to help you.
Question
Can I alter or copy the support materials that come with a film?
Answer
All printed and support
materials are copyright protected, unless they are specifically
labelled
"Reproducible." The licensing details are clearly marked in the first
couple of pages of the Leader's Guide. If you have any additional
questions
feel free to give us a call.
Question
What languages are your programs available in?
Answer
This varies depending on the program. Most programs are
first
produced in English, then as translations are completed they are made
available. Please refer to our French catalogue for a complete
list of
titles that are available. Many programs
are also available in other languages such as Spanish or Portuguese. With so many programs, it is always best to
double check with Shelly for a current list on the program you have an
interest
in.
Are there industry discounts available on training
products?
Answer
Yes! Although the specifics vary with each producer we
represent
they all offer discounts, typically they are 10% for Government,
Consultants,
Education, and Non Profit. The best way to know for sure is to contact
us.
Question
Are there any discounts available on rentals?
Answer
Unfortunately there are no discounts on one time rentals.
If you
plan on renting multiple times it may be better to simply purchase the
program.
We offer a rental plan if you are interested in renting a minimum
of 6
titles per year. Contact us for more
information.
Question
Are there any discounts available if I buy more than one film?
Answer
Absolutely, yes! The discounts vary depending on the
quantity and
the producer.
May I duplicate, copy, save or stream my purchase, rental
or
preview copy?
Answer
No. If you need more than one copy, feel free to contact
us to
negotiate a license, or purchase additional copies at a discount.
Making
unauthorized copies of our copyrighted material is illegal.
Question
Why is it illegal to train with a preview copy?
AnswerIn the training
industry we don't actually sell videos or DVDs, we sell a "license to
train," with a particular medium. When we send a potential customer a
free
"preview-only" copy of a program for purchase evaluation only, it is
an "unlicensed" copy. It is illegal to use
a preview-only copy for actual training. It is illegal to
duplicate a
video training program without permission. Training
industry videos and written materials
are registered and protected by federal copyright laws.
What forms of payment do you accept?
Answer
We accept both Visa and MasterCard credit cards. To set up an account for using a Purchase
Order, please contact us. We would be
happy to complete an ETF for Direct Deposit.